Privacy Policy

Effective Date: 16/01/2025

Medmate (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Contact details (email address, phone number, address)
• Date of birth
• Payment details (if applicable)

b. Health Information

• Medical history and health-related information you provide when booking services.

c. Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage data

d. Other Information

• Any additional information you provide through forms, surveys, or direct communication.

2. How We Use Your Information

We use the collected information to:

• Provide and manage our services, including doctor home visits, lab tests, and pharmacy services.
• Process payments and manage subscriptions.
• Communicate with you about appointments, services, and updates.
• Personalize and improve your user experience.
• Comply with legal and regulatory requirements.
• Analyze website usage and enhance functionality.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Third-party vendors that assist in delivering our services, such as laboratories, pharmacies, or payment processors.
• Healthcare Professionals: Doctors, nurses, and other medical staff who need access to provide services.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us understand user behavior, improve functionality, and provide personalized content. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal information.
• Correct or update inaccurate information.
• Request the deletion of your information, subject to legal and operational requirements.
• Opt out of marketing communications.
• Withdraw consent for specific data processing activities.

To exercise your rights, contact us at [Insert Contact Information].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Effective Date” at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Thank you for trusting Medmate with your healthcare needs.